Refund policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

Eligibility for Returns

  • Products must be unused, unopened, and in their original packaging.
  • A proof of purchase (e.g., receipt or order confirmation) is required.
  • Returns are accepted only for valid reasons, such as receiving a damaged, defective, or incorrect item.

Non-returnable Items

We cannot accept returns for the following:

  • Items purchased during a sale or promotion.
  • Products that have been opened, used, or tampered with.
  • Certain categories such as:
    • Perishable goods (e.g., food items).
    • Custom or personalized products.
    • Personal care items (e.g., beauty or hygiene products).

If you have any questions regarding the return eligibility of your item, feel free to contact us.

How to Initiate a Return

  1. Contact Us: Email us at [therawah1@gmail.com] within 7 days of receiving your order.
  2. Provide Details: Include your order number, proof of purchase, and the reason for the return.
  3. Follow Instructions: Our team will guide you through the return process.

Note: Customers are responsible for return shipping costs and any applicable delivery charges, including fees for free delivery orders.

Refunds and Exchanges

  • Inspection: Once we receive and inspect the returned item, we will notify you if your refund or exchange request has been approved.
  • Refund Process: Approved refunds will be processed to your original payment method within 10 business days.
    • If you haven’t received your refund after 15 business days, please contact us at [therawah1@gmail.com].
  • Exchanges: To exchange an item, initiate a return for the existing item, and once accepted, place a new order for the replacement.

Damages and Issues

If your order is defective, damaged, or incorrect, please contact us immediately at [therawah1@gmail.com]. We will evaluate the issue and work to resolve it as soon as possible.

For any additional questions or concerns, don’t hesitate to reach out to us at [therawah1@gmail.com]. We’re here to help!